Our Order Processing & Fulfillment Policy
All orders are processed within 10 minutes after an order is placed and a confirmation email is sent to the email provided. Orders are shipped same day (if this service is offered on our checkout page) or within 1-5 business days from when the order is placed unless a customer has requested a future date. Once an order ships, a shipping confirmation email will be sent with tracking details.
No orders are shipped on Holidays.
Our delivery partners, including Canpar, Purolator, UPS, Fedex, Canada Post, Lasership, local couriers and Ontrac, offer 1-7 day delivery options depending on the location of your gift recipient(s). Please note that this means it can take 1-7 days to deliver your package. It is not a delivery guarantee from the time you place your order, and we are not responsible if the courier extends the delivery time after the order ships.
After orders ship from one of our warehouses, it is the sole responsibility of the carrier to deliver all orders in good condition and in a timely manner. If an order arrives damaged, please contact our customer service department. Please keep all original shipping boxes and take pictures of the damages. Failure to properly document damages may disqualify you from product replacement, a refund or reimbursement.
If an order is returned to our warehouse as undeliverable, a refund will be issued minus the cost of shipping.
We ship to Canada and the USA only and provide the cost of shipping at checkout and in your order confirmation. We have warehouses throughout Canada and the USA; consequentially import duties do not apply on Canadian or USA orders.