At Vancouver Blooms, our flower delivery services are designed to create a unique and memorable experience for you and your loved ones. With that goal in mind, we offer Vancouver Blooms “Special Care Flower Delivery Services”.

We are pleased to offer Free Flower Delivery Services in Canada, including Same Day Flower Delivery in Vancouver.

Experienced delivery service providers handle your deliveries within Canada at no charge. To qualify for Free Delivery, your order should meet a minimum of $100 CAD (before taxes) per delivery address.

During regular business hours, orders are processed within one hour of receiving payment unless otherwise requested.

SERVICES WITHIN CANADA

Your Flowers can be delivered the same day, next morning or in a week or two. We use a suite of delivery services to meet your needs. To learn more about our delivery services and find the one that's right for you, see details below. Below are the delivery services provided by Vancouver Blooms for deliveries traveling within Canada.

WHAT IF NO-ONE IS AT HOME FOR THE DELIVERY?

For Local Deliveries - If our drivers are unable to locate anyone at the recipient's address during the delivery attempt, they will try to get in touch with the recipient in order to determine a spot where they can leave the flowers. If reaching the recipient is not possible, our drivers will try leaving a message (if feasible). Then securely place the package in a designated location without requiring a signature. In situations where it's not feasible to leave the flowers and there is no one available to accept the delivery, re-delivery will be necessary. Please note that there might be a charge for re-delivery, typically ranging from $15 to $40. We always strive to avoid any need for re-delivery; however, ensuring the safety of your flowers remains our priority. If re-delivery becomes necessary, we will schedule it as soon as possible—often later in the day or the following day—and you can expect that any related fees will be billed directly to your VISA or Mastercard. In case you initially paid for your order through PayPal, we will initiate the re-delivery process once we have received all the required fees for it.

For Deliveries Outside of the Local Delivery Area- It's essential to understand that when using common carriers, the delivery person won't personally interact with the recipient if they're not available at the time of flower arrival. Common carriers typically don't have a policy of contacting recipients via phone; instead, they will leave the package at the door if they believe it's secure enough to do so. They will leave a note indicating a different location for the recipient to pick up the flowers, such as a post office or a designated drop box, if it turns out to be unsafe to leave the package at the front door. If the package is not picked up during the following 10 days, Vancouver Blooms will receive it once more. Re-delivery attempts may be made if necessary, but this might result in an extra fee of between $15 and $40.

Continental United States of America

Vancouver Blooms is pleased to announce that we now ship to the United States on all business days. However, due to increased shipping costs, we must apply additional charges to orders destined for the USA.

Most of our shipments to the United States are shipped by Purolator, USPS, CANPAR or FedEx. Basic ground delivery with these couriers takes 3-9 business days depending on your location in the US. Most orders are processed and shipped Monday-Friday; with weekends and (Canadian) holidays excluded. Express/Rush delivery options are also available on a tailored to order basis. Contact our Customer Service Representatives for additional information and price estimates.

Alaska & Hawaii 

Most orders destined to Alaska and Hawaii are delivered via Purolator, The United States Postal Service (USPS), or FedEx. Standard deliveries to Alaska & Hawaii can vary greatly in shipping time, dependant on the time of year and weather conditions. Contact our Customer Service Representatives for additional information.

APO/FPO/PO Boxes 

Most deliveries destined for APO, FPO, or PO boxes cannot be processed online. Please call our Customer Service Representatives at 647-946-5539 to process these orders. Rush deliveries are not available for these orders.

OUR GUARANTEE

At Vancouver Blooms, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction is our priority. We carefully inspect your order prior to shipment and hand package it with care. Our goal is to exceed your expectations.

FLOWERS DAMAGED IN TRANSIT

Upon delivery, please have the gift recipient inspect the delivered goods and notify us by email of any damage within five business days of the delivery date. By email, provide us with enough information to allow us to understand the situation including pictures of the damages. We will not process any claim for loss of or damage for any delivery unless notice thereof sets out the particulars of the origin, destination, parcel identification number (PIN), date of delivery and the estimated amount claimed in respect of such loss or damage is given to us within the time limits set out below, failing which we will have no liability in respect of the delivery. Documentation must include pictures of the damages, estimates for repair, or other records. Failure to submit the necessary supporting documentation will result in the claim being denied.

The right to damages of any kind against us will be extinguished unless we are contacted within five business days of the damage package being received or five days from the date on which the delivery should have been delivered, or five days from the date on which delivery stopped.

Excluding refund requests made in respect of our service guarantees, all claims must be submitted in writing by email with supporting documentation.

We do not accept returns of damaged gifts in any circumstances as most of the items that we sell are customized, gift wrapped or food items and cannot be resold. However, we will replace the damaged items if the damage was caused by Fedex, UPS or any courier and supporting documentation is provided. Items that are not damaged, will not be replaced.

DELAY

Upon request, Vancouver Blooms will, at our sole option, refund or credit the delivery fees that a customer has paid if a guaranteed delivery is not delivered in accordance with the applicable service guarantee. The amount of the refund will be the difference between ground delivery costs and the delivery cost the customer paid. By accepting the Terms & Conditions herein, the customer recognizes that delays are beyond our control and a customer is limited to partial refunds of delivery fees only if a gift is delayed in transit.

We are not responsible for the consequences (direct or indirect) of a failure to deliver a delivery by a stipulated time.

We are not responsible for the consequences (direct or indirect) of a failure to deliver a delivery by a stipulated time.

EVENTS BEYOND VANCOUVER BLOOMS CONTROL

We are under no obligation to refund or credit a customer for any delivery charges, or for any loss, damage, delay, non-delivery, mis-delivery or failure to perform, caused by events beyond our control, including, but not limited to, any act, default or omission of the gift sender/customer, gift recipient or any party having an interest in the delivery, defects or inherent vice in the delivery, acts of God, perils of the air, weather conditions, mechanical delays, disruptions in air or ground transportation networks, acts of public enemies, public health crises, quarantine, war, strikes or other labor disruptions (of any entity including vendors, suppliers or customers), terrorism, riots or civil commotion, acts of public authorities (including customs or health officials) with actual or apparent authority, customs clearance delays, import/export documentation deficiencies or deliveries requiring extraordinary handling, documentation or routing.