Privacy Policy

Last updated: March 26, 2026

Vancouver Blooms operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). This store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy applies to customers using our Services in Vancouver and across the Lower Mainland, as well as other regions where our Services may be accessed.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping or delivery address, phone number, and email address
• Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, and payment confirmation
• Account information including your username, password, preferences, and settings
• Transaction information including the items you view, add to cart, purchase, return, exchange, or cancel
• Communications with us, including customer support inquiries
• Device information including your IP address, browser type, and device identifiers
• Usage information regarding how and when you interact with the Services

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you when you create an account, place an order, communicate with us, or otherwise use the Services
• Automatically through the Services using cookies and similar technologies
• From service providers who support our operations
• From partners or other third parties where permitted by law

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services
To process payments, fulfill orders, coordinate delivery, manage accounts, maintain preferences, and improve your experience.

Delivery Operations
To coordinate and complete deliveries, including routing, scheduling, recipient coordination where required, and confirming delivery completion.

Marketing and Advertising
To send promotional communications and display relevant advertisements based on your interactions with our Services.

Security and Fraud Prevention
To protect accounts, detect and prevent fraud or misuse, and maintain secure operations.

Communicating with You
To provide customer support, respond to inquiries, and manage your relationship with us.

Legal and Compliance
To comply with applicable laws, respond to legal requests, enforce our policies, and manage disputes.

Regulated Products Compliance
To comply with legal requirements related to the sale and delivery of regulated products, including age verification where required.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

• With Shopify, vendors, and service providers who support our operations (e.g., payment processing, IT services, analytics, fulfillment and delivery)
• With business and marketing partners who assist us in providing advertising and promotional services
• When required to complete transactions or fulfill orders
• With affiliates within our corporate group
• In connection with legal obligations, enforcement of policies, or protection of rights

You may opt out of certain marketing uses by contacting us using the contact details provided below.

Relationship with Shopify

The Services are hosted by Shopify, which processes personal information to provide and improve the Services. Information you submit may be transferred to and processed by Shopify and its partners, including in countries outside your residence.

To learn more, visit: https://privacy.shopify.com/en
To exercise Shopify-related privacy rights: https://privacy.shopify.com/en

Third-Party Websites and Links

Our Services may include links to third-party websites. We are not responsible for the privacy or security practices of those sites. Users should review third-party policies independently.

Children’s Data

The Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

If a child has provided personal information, a parent or guardian may contact us to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age.

Security and Retention of Information

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Your Rights and Choices

Depending on your location, you may have rights including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of personal data
• Data portability
• Opt-out of certain marketing or targeted advertising

You may exercise these rights by contacting us using the details below.

We will not discriminate against you for exercising your rights. We may verify your identity before processing requests.

Managing Communication Preferences

You may unsubscribe from marketing emails at any time. We may still send non-promotional communications related to orders or accounts.

Complaints

If you have concerns about how we handle your data, please contact us. You may also have the right to file a complaint with a relevant data protection authority.

International Transfers

Your personal information may be transferred and processed outside your country of residence. Where required, we use recognized legal mechanisms to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact

For questions about this Privacy Policy or to exercise your rights, please contact us through the Contact Us page on our website.