Terms of Service

OVERVIEW

Welcome to Vancouver Blooms. The terms “we”, “us” and “our” refer to Vancouver Blooms. Vancouver Blooms operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Vancouver Blooms is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service apply to all use of Vancouver Blooms services, including orders delivered within Vancouver and the Lower Mainland.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province or territory of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.

Certain products are perishable and subject to natural variation, including changes in appearance, freshness, and longevity.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

Certain products, including alcohol, may be subject to applicable laws and delivery restrictions.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Vancouver Blooms reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Vancouver Blooms confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting, as Vancouver Blooms may be unable to accommodate cancellation requests after an order is accepted.

In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e-mail, billing address, and/or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use only and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email.

Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.

Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties.

We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information so that we can complete your transactions and contact you as needed.

SECTION 5 - DELIVERY

We are not liable for delivery delays. All delivery dates and times are estimates only and are not guaranteed. We are not responsible for delays caused by traffic, weather, recipient availability, or events outside our control.

Delivery is completed once the order has been delivered and proof of delivery has been obtained, at which point responsibility transfers to the recipient.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Vancouver Blooms, its affiliates or licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent.

All rights not expressly granted herein are reserved by Vancouver Blooms.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Vancouver Blooms is powered by Shopify. However, all sales and purchases are made directly with Vancouver Blooms.

By using the Services, you acknowledge that Shopify is not responsible for any aspect of transactions between you and Vancouver Blooms.

SECTION 10 - PRIVACY POLICY

All personal information collected through the Services is subject to our Privacy Policy and Shopify’s Privacy Policy.

SECTION 11 - FEEDBACK

If you submit feedback, you grant Vancouver Blooms a perpetual, worldwide, royalty-free license to use it for any purpose.

SECTION 12 - ERRORS AND OMISSIONS

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders at any time without prior notice.

SECTION 13 - PROHIBITED USES

You may not use the Services for unlawful purposes, to violate laws, infringe intellectual property rights, transmit malicious code, or interfere with the Services.

SECTION 14 - TERMINATION

We may terminate your access to the Services at any time without notice.

SECTION 15 - DISCLAIMER OF WARRANTIES

The Services and all products are provided “as is” and “as available” without warranties of any kind, including merchantability, fitness for a particular purpose, durability, title, and non-infringement.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Vancouver Blooms and its affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Services or products.

SECTION 17 - INDEMNIFICATION

You agree to indemnify and hold harmless Vancouver Blooms and its affiliates from any claims arising from your use of the Services or breach of these Terms.

SECTION 18 - SEVERABILITY

If any provision is found unenforceable, the remaining provisions remain valid.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Vancouver Blooms.

SECTION 20 - ASSIGNMENT

You may not assign these Terms without consent. Vancouver Blooms may assign them freely.

SECTION 21 - GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein.

You and Vancouver Blooms agree to the exclusive jurisdiction of the courts of British Columbia.

SECTION 22 - HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 - CHANGES TO TERMS

We may update these Terms at any time. Continued use of the Services constitutes acceptance of any changes.

SECTION 24 - CONTACT

For questions about these Terms, please use the Contact Us link on our website.